Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sharelda

Sharelda

August 14, 2025

5  out of  5
rating by Sharelda
"Just had a review of our policies with Kylie. Didn't realize how much needed to be updated! She, like everyone in the office, makes all of our communication -- telephone and email, as well as in person-- a pleasure instead of a chore. We appreciate the personal touch of dealing with a locally run business. Good job Nathan and your team!"
Profile photo of Vasco Ashburn

Vasco Ashburn

August 7, 2025

5  out of  5
rating by Vasco Ashburn
"The staff is great, Agent Kyle especially. They've been very helpful."
We responded:
"Thank you so much for the wonderful review and 5-stars! Kyle does a fantastic job, and we appreciate you recognizing him. We look forward to helping for a long time. "
Profile photo of Brian Klepacz

Brian Klepacz

July 23, 2025

5  out of  5
rating by Brian Klepacz
"These people are professional and very caring. I get a birthday card every year. And the price is right too."
We responded:
"Brian, thank you so much for the review. We appreciate you and how long you have entrusted you with your insurance. We look forward to being her for you for a long time!"
Profile photo of roderic mccall

roderic mccall

July 23, 2025

5  out of  5
rating by roderic mccall
"We needed tow a vehicle to the dealership and couldn’t schedule using the State Farm app. Called Nathan Baker’s office and they solved our problem. Thanks"
We responded:
"Thank you so much for the 5 stars Roderic! We appreciate your loyalty and look forward to serving you for a long time. "
Profile photo of Raees Khan

Raees Khan

July 11, 2025

5  out of  5
rating by Raees Khan
"We have very good relations with insurance and his team."
We responded:
"Thank you so much for the 5-star review! We appreciate you!"
Profile photo of Kim DeCarlo

Kim DeCarlo

July 9, 2025

5  out of  5
rating by Kim DeCarlo
"Every time I come into the office, rather I deal with Kylie or I deal with Kyle, but there's another lady and Nathan baconer's office that, as a sweetheart, everybody is very welcoming, very helpful. Thanks to all of you for everything you do."
We responded:
"Thank you so much for the 5-star review! We appreciate you and the love that you highlighted Kylie and Kyle. We look forward to serving you for many years. "
Profile photo of Ashley Frizzell

Ashley Frizzell

July 9, 2025

5  out of  5
rating by Ashley Frizzell
"Kylie was very helpful and made the process of purchasing small business insurance and making adjustments to auto policies extremely easy."
We responded:
"Thank you so much for the kind review, Ashley! We look forward to serving you and wish you the best with your own small business."
Profile photo of GALE COBURN

GALE COBURN

July 8, 2025

5  out of  5
rating by GALE COBURN
"I had a billing question on my account. I called the office and Kari took care of everything for me on the spot. That’s great customer service if you ask me! Thank you Kari!"
We responded:
"Thank you so much for the amazing review, Gale! We appreciate you and the fact that you specifically recognized Kari as well. We look forward to serving you for many more years. "
Profile photo of Melissa Ward

Melissa Ward

July 7, 2025

5  out of  5
rating by Melissa Ward
"Nathan Baker and his staff are amazing. You can count on them to help you in purchasing the right policies for vehicles, home and life. When life happens and it's time to file a claim, you can count on them to help you through all the steps. Recently, Kari was amazing making sure we had the best policy for my daughter's car."
We responded:
"Thank you so much for the amazing 5-star review, Melissa! We appreciate you and love that you see how much value we can provide. Thanks for recognizing kari as well. It means a lot and we look forward to serving you for a long time!"
Profile photo of Fabrice Bwana

Fabrice Bwana

July 3, 2025

5  out of  5
rating by Fabrice Bwana
"Kari has been very helpful and very kind, she goes out of her way to make sure that our questions and concerns are answered! Props to Kari and the entire team at Nathan Baker🤝🏾"
We responded:
"Thank you for recognizing Kari and for the 5-star review! We look forward to serving you for a long time"
Profile photo of Walter Jones

Walter Jones

July 2, 2025

5  out of  5
rating by Walter Jones
"I absolutely love the service that Keri provide it for me at Nathan Baker State Farm on old Troy Pike. I will recommend them to anyone that’s looking for service cause they are awesome."
We responded:
"Thanks for recognizing Kari!! We are so happy to have you and look forward to a long relationship."
Profile photo of Walter Jones

Walter Jones

July 2, 2025

5  out of  5
rating by Walter Jones
"Nathan Baker State Farm does wonderful service I work with Keri and she made me comfortable and was please with the service that she provided me. I will recommend Nathan Baker on old Troy Pike that the service is beyond great."
We responded:
"Thank you so much for the 5-star review and for pointing out how great Kari is. We look forward to serving you for many years. "
Profile photo of Geoffrey Townsend

Geoffrey Townsend

July 2, 2025

5  out of  5
rating by Geoffrey Townsend
"Literally the easiest insurance office to talk to and deal with. Kari is extremely helpful and we really appreciate the fact that we get a call every now and then to go over our plans, and even learn about additional services that we wouldn’t even think about. Which has helped us a great deal. Another really nice thing about this office is you’re able to text with any questions or add ons you’re interested in, and you’ll get a response very quick. We appreciate this office so much."
We responded:
"Thank you so much for the amazing review, Geoffrey! We are thrilled you find our office to be easy to work with and that our ability to text is helpful. We love Kari and we are glad you notice her outstanding effort. We look forward to serving you for a long time!"
Profile photo of Bill McCall

Bill McCall

June 29, 2025

5  out of  5
rating by Bill McCall
"I am very happy with my State Farm insurance. Both Nathan and Kylie have been wonderful to work with. I truly appreciate all of their willingness to work with me. Bill McCall"
We responded:
"Thank you so much for the 5-star review Bill. We appreciate you and your family for all your support. We look forward to many years of serving you!"
Profile photo of Annamarie Neely

Annamarie Neely

June 25, 2025

5  out of  5
rating by Annamarie Neely
"They are always friendly awesome and very helpful 10/10 recommend Nathen as an agent"
We responded:
"A perfect 10 and a 5-start review, we love that! Thank you so much for recognizing us and taking the time to leave this review. We look forward to serving you for a long time Annamarie. "
Profile photo of Johnny Williams

Johnny Williams

June 19, 2025

5  out of  5
rating by Johnny Williams
"Ty are geart cari and every one , at Nathan Baker is all ways so helpful. Very nice people all ways ,"
We responded:
"Thank you for the review, Johnny. We are glad you appreciate Kari and our service. "
Profile photo of Tanice Reddae

Tanice Reddae

June 19, 2025

5  out of  5
rating by Tanice Reddae
"Kari has excellent follow up and is very personable even via text. I look forward to working with her more in the future."
We responded:
"Thank you so much for the 5-stars and for recognizing Kari. We love that you appreciate the service, and we can't wait to help you in the future!"
Profile photo of Mehmet Is

Mehmet Is

June 18, 2025

5  out of  5
rating by Mehmet Is
"Kari has been very helpful and kind and always came back with great deals i strongly recommend her if you need a new quote:)"
We responded:
"Thanks for the 5-stars! We are always looking to provide prompt service and a quote that fits your needs and budget. We look forward to doing so for a long time. "
Profile photo of Ken Berry

Ken Berry

June 18, 2025

5  out of  5
rating by Ken Berry
"I was very happy with the way Kylie took care of me, I thought was late in making my payment but Kylie informed me that I was within a grace period of 5 days, she took my information and took care of my payment. I have always be very pleased with the way Nathan and his staff have taken care of me, Thanks again Kylie!!!"
We responded:
"Thank you for the 5-stars Ken. We are here to serve, and we are glad you recognize our ability to do so. Thank you for the kind words about Kylie. "
Profile photo of Nikki Heaton

Nikki Heaton

June 18, 2025

5  out of  5
rating by Nikki Heaton
"I’m always happy when I call and Kylie answers the phone. She is so helpful and always has a smile on her face (I can hear it through the phone). Honestly, I’ve never had someone help me there that isn’t pleasant and helpful."
We responded:
"Thank you so much Nikki! That means a lot that you can hear our smile through the phone, because that is something we always talk about. Kylie is wonderful!! We look forward to serving you with a smile for many years. "
Profile photo of Justin Willis

Justin Willis

June 18, 2025

5  out of  5
rating by Justin Willis
"Amazing customer service"
We responded:
"Thank you so much for the 5-star review! We appreciate you and the family Justin and look forward to serving you for a long time. "
Profile photo of Connie Johnson

Connie Johnson

June 11, 2025

5  out of  5
rating by Connie Johnson
"Have worked with Kari and some other employees as well. They all have been very helpful, professional and answer any questions I have. Would highly recommend Nathan Baker State Farm."
We responded:
"Thank you so much Connie for the amazing review! We are proud of Kari and everyone at the agency and appreciate the fact that you notice how hard they work. We look forward to serving you for many years."
Profile photo of Chastity Payne

Chastity Payne

June 5, 2025

5  out of  5
rating by Chastity Payne
"Nathan has been our Agent for 8+ years and has helped us build our insurance plans for the family cars, wedding rings, apartments/ house insurance, and Roth IRAs. He’s very honest and patient when we reach out requesting information to better understand changes in policies or questions we may have. Kylie is also an absolute gem! They’re quick with responses and are such a delight to work with. Never once has it felt like a hassle when trying to resolute an issue with them. Thank you both!"
We responded:
"Thank you so much for this amazing review, Chastity! We appreciate you and your family so much. We have been honored to take every step along the way and look forward to doing so for a long time. "
Profile photo of Darian Sottoway

Darian Sottoway

May 28, 2025

5  out of  5
rating by Darian Sottoway
"Kari is awesome. this office has always done the best for me."
We responded:
"Thank you so much for the 5-Star review! We appreciate how you recognized Kari and look forward to helping for a long time. "
Profile photo of Karin Baxter

Karin Baxter

May 22, 2025

5  out of  5
rating by Karin Baxter
"I was very surprised to find Kaylie & Nathan so pleasant& helpful to deal with .it's been a pleasure to speak to you.thank you for going the extra Mile for me. keep up the good work ☺️"
We responded:
"Thanks for the kind review. We pride ourselves on going the extra mile and we are glad you noticed. We look forward to helping you for many years."